At VETERFY INC, we are dedicated to providing valuable and insightful resources in the field of Veterinary Medicine. We understand that occasionally a resource might not perfectly align with your needs, and we aim to make our refund process as clear and straightforward as possible.
Ebooks
Eligibility:
- Refunds for ebooks are available within 14-30 days of the original purchase date.
- Refunds will be granted if the ebook file is defective, corrupted, or significantly different from the product description provided on our website. This includes instances where the content is not as described in relation to veterinary clinical topics, animal health, or medical procedures.
- Due to the nature of digital downloads and the potential for immediate content consumption, refunds for reasons of personal dissatisfaction after the ebook has been downloaded and accessed may be limited or not offered. We strongly encourage you to carefully review any available sample previews before making your purchase to ensure the ebook aligns with your specific interests and professional needs in the veterinary field.
Process:
- To request a refund for an ebook, please contact our customer support team at Contact@veterfy.online with your order number and a detailed explanation of the issue you are experiencing.
- We may request evidence, such as a screenshot or description of the defect or discrepancy.
- If your refund request is approved, the refund will be processed to your original payment method within 3-5 business days.
Online Courses
Eligibility:
- We offer a 7-14 day satisfaction guarantee for our online courses in Veterinary Medicine. Please refer to the specific guarantee period mentioned on the individual course page, as it may vary.
- If you are not satisfied with the course content within the specified guarantee period from your enrollment date, you may request a full refund. This applies to courses covering various aspects of veterinary practice, animal pathology, surgical techniques, and diagnostics.
- Refunds may not be granted if a significant portion of the course has been completed or if course materials (PDFs, guides, etc.) have been extensively downloaded.
- Please note that some specialized certification courses may have specific refund terms outlined on their individual sales pages; these specific terms will take precedence over this general policy.
Process:
- To request a refund for an online course, please contact our customer support team at Contact@veterfy.online with your order number and a detailed explanation of your reason for requesting a refund.
- We may ask for feedback regarding your learning experience to help us improve our veterinary educational offerings.
- If your refund request is approved, the refund will be processed to your original payment method within 3-5 business days.
General Provisions
- All refund requests are subject to review and approval by VETERFY INC. We assess each request carefully to ensure fairness and adherence to our policy.
- VETERFY INC reserves the right to refuse refunds in cases where we suspect fraudulent activity or policy abuse.
- Given the nature of digital products, once an ebook has been downloaded or a significant portion of a course has been accessed, these purchases are generally non-refundable unless a technical issue or significant misrepresentation has occurred.
- VETERFY INC reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Modified” date.
